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100% Satisfaction Guarantee
- We offer a 100% Satisfaction guarantee and if you are ever unhappy with your purchase, please send the item(s) back to us.
Some Restrictions Apply
- All returns must be received in original condition.
- If you have received an item that was damaged upon arrival, please email us first to let us know.
- Specimens priced at $200.00 or more may be returned within 30 days from date of Purchase and will incur a 5% Restocking Fee.
- Clearance items are considered to be a Final Sale and are not returnable.
- Partial returns of sets or items purchased with Quantity Discount Pricing are not accepted for refund or credit and must be returned together.
3 Easy Steps
STEP 1 - Pack the crystals carefully
STEP 2 - Include your name and order #, and reason for returning the item(s)
STEP 3 - Mail returns to this address via USPS First Class Mail:
Healing Crystals
44330 Mercure Cir #170
Dulles, VA 20166
Return Deadlines
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60 days or less: A refund will be issued to the method of original payment for original amount paid at time of purchase. All return shipping over initial paid will be in the form of a credit voucher.
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61 days to 90 days: A voucher will be issued for original amount paid at time of purchase. No exchanges or replacements will be provided after 90 days.
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90 days to a year: If returned item is still active and quality is in original condition, a voucher may be issued depending on the situation. Customer should contact Customer Service prior to returning items.
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Past a year: We are unable to issue a refund, exchange, or a credit voucher.
Refunding Return Shipping Charges
- We will refund your Return Shipping expense up to the amount of original shipping charge.
- If your Return Shipping expense exceeds the original shipping charge, we will issue you a gift voucher for the difference.
- Original shipping charges are non-refundable.
Processing Returns
- Our policy is to process all returns within 5 business days after they arrive to us.
If you have any questions please feel free to contact us at 703-828-HEAL(4325) Monday-Friday 10am-4pm EST.
Your opinion is really important to us and if you ever have any suggestions for us, please Let us Know.
Thanks again for visiting our website! :-)
Crystal Blessings,
Shawn Adler
President
FAQ Summary
More Answers to popular questions
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Robin, I love the labradorite pendant. Your website is my favorite place to shop. I'm new to using crystals and your site is so informative. You were so helpful to me and resolved my issue quickly. And thank you for sending my wandering carnelian back! With your wide selection, great customer service, great products at reasonable prices, and fast shipping you have become my go-to place for crystals and crystal jewelry. And thanks for providing a quick and easy way to clear my crystals. You're the best!!!
