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What is your Return/Refund Policy?

100% Satisfaction Guarantee:
We offer a 100% Satisfaction guarantee and if you are ever unhappy with your purchase, you can send the item(s) back to us.

Some Restrictions Apply:

  • All returns must be received in original condition or unopened packaging (such as Sets and Mixes).
  • If you have received an item that was damaged upon arrival, please email us first to let us know.
  • We can exchange an item for the same item (product and option).
  • Specimens priced at $200.00 or more, may be returned within 30 days from date of purchase and will incur a 10% Restocking Fee.
  • Clearance items are considered to be a Final Sale and are not returnable.
  • Partial returns of sets or items purchased with Quantity Discount Pricing are not accepted for refund or credit and must be returned together.

How to Return Items in 3 Easy Steps:
STEP 1 - Pack the crystals carefully
STEP 2 - Include your name and order #, and reason for returning the item(s)
STEP 3 - Mail returns to this address via USPS First Class Mail:

Healing Crystals
4462 Martinsburg Pike
Clear Brook, Virginia, 22624

Return Deadlines:

  • 60 days or less: A refund will be issued to the method of original payment for original amount paid at time of purchase. All return shipping over initial paid will be in the form of a credit voucher.
  • 61 days to 90 days: A voucher will be issued for original amount paid at time of purchase. No exchanges or replacements will be provided after 90 days. No refunds/credits for return shipping.
  • 90 days to a year: If returned item is still active and quality is in original condition, a voucher MAY be issued depending on the situation. No refunds/credits for return shipping. Customer should contact Customer Service prior to returning items.
  • Past a year: We are unable to issue a refund, exchange, or a credit voucher.

Refunding Return Shipping Charges:

  • We will refund your Return Shipping expense up to the amount of original shipping charge if return is made within 30 days.
  • If your Return Shipping expense exceeds the original shipping charge, we will issue you a gift voucher for the difference.
  • No refunds/credits for return shipping after 60 days.
  • Original shipping charges are non-refundable.

Processing Returns:

Our policy is to process all returns within 5 business days after they arrive to us.

If you have any questions please feel free to contact us at 703-828-HEAL(4325) Monday-Friday 9am-3pm EST or email contact@healingcrystals.com

Your opinion matters to us and if you ever have any suggestions for us, please Let us Know.

 



Posted on January 16, 2004

  Robin, I love the labradorite pendant. Your website is my favorite place to shop. I'm new to using crystals and your site is so informative. You were so helpful to me and resolved my issue quickly. And thank you for sending my wandering carnelian back! With your wide selection, great customer service, great products at reasonable prices, and fast shipping you have become my go-to place for crystals and crystal jewelry. And thanks for providing a quick and easy way to clear my crystals. You're the best!!!

Thanks,
Lori  (Submitted by: Lori P on February 01, 2014)
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    (Submitted by: Vicious Pixie on February 22, 2013)
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  You are absolutely wonderful to your customers. Not only in how you treat them regarding your policies, but also the quality of your items, your fair pricing and frequent sales, user friendly website, and the informative and complimentary information on each and every item that you offer, without even asking that one buy it first! You will always be the first place I ever look for all of my gemstone needs & purchases. Thank you!
Tess T.  (Submitted by: Tess on July 28, 2011)
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