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Spend $100 or More & Get 60% off - Use Code BULK60
OR Spend $500 or More & Get 65% off - Use Code BULK65
Spend $1000 or More & Get 70% off - Use Code BULK70

All Sales Final & No Returns. Excludes gift vouchers

FAQ - Frequent Questions & Answers

This is a list of frequently asked questions by customers about our checkout process.  Please Contact Us if you need any further assistance.
  
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Why was I charged after I got declined?   ( Aug 04, 2022 )
This is a known issue and here is what is happening: For some reason when the credit card companies reject a charge, they sometimes allow an "Authorization" to remain on the card. Authorizations are not an actual charge and they drop off your statement automatically after a few days. Authorizations may "appear" as a charge on your online statement, but...
When do you charge my Credit Card?   ( Aug 04, 2022 )
We charge your credit card when your order is placed and we ship most orders the next business day. If you saw the "Checkout Success" page, then we have recevied your order and will begin to pick and pack your order soon. We will also send you an email confirmation with an invoice. If you did not see the "Checkout Success" page, then your credit card was...
Privacy Policy   ( Aug 04, 2022 )
We appreciate your business and respect your privacy! ALL of your information collected on HealingCrystals.com will be kept confidential. We do not resell or disclose any of the information you give to...
Is your website secure?   ( Aug 04, 2022 )
All of our shopping cart and checkout pages are secure. Here is how you can tell: 1. Check the web page URL: Normally, when browsing the web, the URLs (web page addresses) begin with the letters "http". However, over a secure connection the address displayed should begin with "https" - note the "s" at the end. Try it! Visit our home page....
How long do items remain in my shopping cart?   ( Aug 04, 2022 )
Keep items in your Shopping Cart for the next time you visit. All you have to do is to add products to your shopping cart while logged into your account. Our system will save those items into your personal account and they will still be there the next time that you log in. Please note that adding items to your shopping cart does not guarantee that the items are put aside...
Do you share my information with anyone? (Privacy Statement)   ( Aug 04, 2022 )
We appreciate your business and will always respect your privacy! ALL of your information collected on HealingCrystals.com will be kept confidential. After ordering, we will add you to our Monthly Newsletter list, but if you do not wish to receive this, you can opt-out at the bottom of the newsletter by clicking a link and we will remove your email from our distribution list....
Do you have a Catalog?   ( Aug 04, 2022 )
We have a printer-friendly catalog available for you! Just click on this link below: Printable Product Catalog More info: Which Crystal will I...
What kind of payment do you accept?   ( Jun 25, 2018 )
We accept Visa, Mastercard, Discover, American Express & Paypal. Our payment processor will accept some, but not all Gift Cards. All Gift Cards must be registered to the customer. We do not accept Business Checks, Personal Checks, Money Orders or Western Union payments at this time. More info: Why was I charged after I got declined? When do you charge my Credit...
Can I order by phone?   ( Aug 20, 2014 )
Yes, we are very happy to take your orders by phone. We can be reached at 1-703-828-HEAL (4325). Our customer service department is open from 9am till 3pm EST, Monday through Friday. Should we be unavailable to take your call, you're welcome to leave a voicemail and we'll call you back ASAP! If you need assistance via the internet, please Contact Us Here. We...
Coupon Codes   ( Jul 28, 2013 )
Where can I get a coupon code? Sign up for our newsletter and you'll be sure to receive a special code that entitles you to a discout along with a free crystal added to your order every month! Within each order placed, you'll also find a little card with a discount code that you can use on your next purchase. Join us on our social media where we post discount codes...
Where can I get a discount code?   ( Jul 28, 2013 )
Where can I get a coupon code? Sign up for our newsletter and you'll be sure to receive a special code that entitles you to a discout along with a free crystal added to your order every month! Within each order placed, you'll also find a little card with a discount code that you can use on your next purchase. Join us on our social media where we post...
Why isn't my discount code working?   ( Jul 28, 2013 )
Please note that only one coupon code can be applied per order. If your coupon code is not working, check to make sure you entered the coupon code correctly and that there are no spaces before or after the code. While our coupon system is not case sensitive, it does consider a space before or after the code as a character, so please make sure you have not accidentally...
How Long Will My Shipment Take?   ( Dec 31, 2010 )
We know how much you're looking forward to receiving your new crystals, so we make every effort to process your order and get it on its way to you as quickly as possible! Orders with Standard and Express shipping options placed AFTER 8:30 a.m. EST will be shipped in 1-2 business days. Information About Domestic Orders: FedEx First Overnight - Next business day...
Do you label each stone?   ( Jul 13, 2009 )
We take care in packing each order and but we do not label all of our stones. In our assortments, such as the Healer Special, the stones come separated in bags with a packing list so that you can easily identify each stone. We are able to label your stones for you. If you'd like us to do that for you, during checkout prior to entering delivery and shipping information,...
FAQ - Summary   ( Mar 08, 2009 )
 About - About us General Questions - What is your Return Policy? - How do I receive Wholesale Prices? - Where are you located? - Contact Us - (Call or Email) - Where are your crystals sourced from?  Discount Codes - Where can I get a discount code? - Where do I place my discount code? - Why isn't my discount code working? Picking & Packing your...
Do you need any help logging in?   ( Jul 22, 2008 )
Having trouble logging in? Lost your Email Address? Just need a little help? Please Contact Us with your issue and we'll be glad to help. We generally reply to all emails within 1-2 business days. When you send us your message, please include the following information so that we can locate your account information in our database: First Name: Last...
Where are you located?   ( Jan 01, 2005 )
Our Crystal Showroom and Gift Shop is located at 4462 Martinsburg Pike, Clear Brook, VA 22624 Feel free to stop by and pick up your order or visit us to shop! Our Crystal Showroom & Gift Shop is open Monday - Friday 9am to 3pm. To place an order, please use our online Shopping Cart or call us at 703-828-4325 Monday-Friday between the hours of 9AM - 3PM EST. We...
Facebook, Twitter, Pinterest and more Social Media Sites   ( Jan 01, 2005 )
Stay updated with all our fun crystal sales, enjoy our informational posts, ask questions, share a story and join our Social Media community!            Healing Crystals "Promoting Education and the Use of Crystals to Support...
Questions about your Account?   ( Jan 01, 2005 )
If you have questions about your account, we'd be glad to help. Please send us a message through our Contact Form or call us at (703) 828-HEAL(4325) Monday-Friday 9am-3pm EST. If we are unavailable to take your call, you can leave a voicemail and we'll call you back...
What is your Return/Refund Policy?   ( Jan 16, 2004 )
100% Satisfaction Guarantee: We offer a 100% Satisfaction guarantee and if you are ever unhappy with your purchase, you can send the item(s) back to us. Some Restrictions Apply: All returns must be received in original condition or unopened packaging (such as Sets and Mixes). If you have received an item that was damaged upon arrival, please email us first to let us...
How do I receive Wholesale Prices?   ( Jan 15, 2004 )
At Healing Crystals, everyone can receive Wholesale Prices and Quantity Discounts! No Minimum Dollar Purchase No Wholesale License Required The more you buy, the lower your prices For Example, on our Tumbled Clear Quartz, we offer Quantity Discounts on multiple options. The best value is to purchase the "Wholesale Bags" with "Mixed...
About Us   ( Jan 13, 2004 )
About Us Healing Crystals is dedicated to "Promoting education and the use of crystals to support healing.” Healing Crystals supports the Foundation for Balance and Harmony, a 501(c) (3) non- profit. We offer high vibration crystals for sale and distribution across the planet. We have an astounding amount of educational information and are...
Which crystal will I receive?   ( Jan 12, 2004 )
The pictures that you see on the product pages are typical of the quality of the crystal offered and are not the exact crystals that you will be receiving. We are not always able to photograph every crystal available. While we cannot guarantee specific requests, if you are looking for certain attributes (such as rounder, darker, lighter, thinner, thicker) please place this...
What is my Shipping Cost?   ( Jan 03, 2004 )
To receive a Shipping & Handling estimate for your order, please do the following: Select the crystals you'd like to purchase Go to the Shopping Cart At the bottom of the page, enter your location in Shipping Estimator and you will see your shipping cost. Domestic Delivery: $5.95 Flat Rate for First Class (up to 13oz.) and Parcel Post (13oz. and up) Priority...
How fast do you ship? (Shipping Methods)   ( Jan 02, 2004 )
Shipping Time > Orders with express shipping options placed after 8:30 a.m. EST will be shipped on the next business day. Most orders are shipped within 2-3 business days. Shipping Methods > Domestic USPS First Class - $5.95 Flat Fee for orders under 13oz. USPS Parcel Post - $5.95 Flat Fee for orders over 13oz. USPS Priority Mail - Calculated based upon the USPS shipping...
Where do you ship? Can you ship to me?   ( Jan 01, 2004 )
We ship to locations all over the world! To find out if we can ship to you, go to our Shopping Cart: Towards the bottom of the page, under Shipping Options > Find your Country (in the drop-down menu) We only ship to countries that are listed in that menu.  Please note that all international orders of $100 or more must ship via FedEx for tracking purposes. Customer is...