100% Satisfaction Guarantee
- We offer a 100% Satisfaction guarantee and if you are ever unhappy with your purchase, please send the item(s) back to us.
Some Restrictions Apply
- All returns must be received in original condition.¬†
- If you have received an item that was damaged upon arrival, please email us first to let us know.
- Clearance items are considered to be a final sale and are not returnable.
- Partial returns of sets or items purchased with Quantity Discount Pricing are not accepted for refund or credit and must be returned together.
3 Easy Steps
STEP 1 - Pack the crystals carefully
STEP 2 - Include your name and order #, and reason for returning the item(s)
STEP 3 - Mail returns to this address:
506 Shaw Rd., Suite 328
Sterling, VA¬† 20166
60 days or less: A refund can be issued in the amount to the method of original payments and up to original shipping amount. All return shipping over initial paid will be in the form of a credit voucher.
61 days to 90 days: A voucher will be issued for original price of items¬† and return shipping minus any discounts applied at time of purchase.
90 days to a year: If returned item is still active and of like new quality, a voucher may be issued depending on the situation. Customer should contact Customer Service prior to returning items.
Past a year: We are unable to issue a refund or a credit voucher.
Refunding Return Shipping Charges
- We will refund your Return Shipping expense (up to the original shipping charge).
- If your Return Shipping expense exceeds the original shipping charge, we will issue you a gift voucher for the difference.
- Our policy is to process all returns within 5 business days after they arrive to us.
We will email you as soon as we receive your return and we try to process all returns within 5 business days after they arrive to us.¬†
If you have any questions please feel free to contact us at 703-828-HEAL(4325) Monday-Friday 10am-4pm EST.
Your opinion is really important to us and if you ever have any suggestions for us, please Let us Know.
Thanks again for visiting our website! ¬† :-)¬†
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