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What is your Return/Refund Policy?
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What is your Return/Refund Policy?
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100% Satisfaction Guarantee
- We offer a 100% Satisfaction guarantee and if you are ever unhappy with your purchase, please send the item(s) back to us.

Some Restrictions Apply
- All returns must be received in original condition. 
- If you have received an item that was damaged upon arrival, please email us first to let us know.

- Clearance items are considered to be a final sale and are not returnable.
- Partial returns of Sets or items purchased with Quantity Discount Pricing are not accepted for refund or credit and must be returned together.

3 Easy Steps
STEP 1 - Pack the crystals carefully
STEP 2 - Include your Name and Order#, and Reason for returning the item(s)
STEP 3 - Mail returns to this address:

Healing Crystals
506 Shaw Rd., Suite 328
Sterling, VA  20166

Return Deadlines
- Within 60 Days - Receive a Refund.
- 60 to 90 Days - Receive a Store Credit
- No Returns accepted or credit given beyond 1Year from Date of Purchase

Refunding Return Shipping Charges
- We will refund your Return Shipping expense (up to the Original shipping charge).
- If your Return Shipping expense exceeds the Original shipping charge, we will issue you a gift voucher for the difference.

Processing Returns
- We will email you as soon as we receive your return.
- Our policy is to process all returns within 5 business days after they arrive to us.

We will email you as soon as we receive your return and we try to process all returns within 5 business days after they arrive to us. 

If you have any questions please feel free to contact us at 703-828-HEAL(4325) Monday-Friday 10am-4pm EST.

Your opinion is really important to us and if you ever have any suggestions for us, please Let us Know.

Thanks again for visiting our website!   :-) 

Crystal Blessings,

Shawn Adler
President


FAQ Summary
More Answers to popular questions



Posted on January 16, 2004
  Robin, I love the labradorite pendant. Your website is my favorite place to shop. I'm new to using crystals and your site is so informative. You were so helpful to me and resolved my issue quickly. And thank you for sending my wandering carnelian back! With your wide selection, great customer service, great products at reasonable prices, and fast shipping you have become my go-to place for crystals and crystal jewelry. And thanks for providing a quick and easy way to clear my crystals. You're the best!!!

Thanks,
Lori  (Submitted by: Lori P on February 01, 2014)
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    (Submitted by: Vicious Pixie on February 22, 2013)
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  You are absolutely wonderful to your customers. Not only in how you treat them regarding your policies, but also the quality of your items, your fair pricing and frequent sales, user friendly website, and the informative and complimentary information on each and every item that you offer, without even asking that one buy it first! You will always be the first place I ever look for all of my gemstone needs & purchases. Thank you!
Tess T.  (Submitted by: Tess on July 28, 2011)
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