100% Satisfaction Guarantee
- We offer a 100% Satisfaction guarantee and if you are ever unhappy with your purchase, please send the item(s) back to us.
Some Restrictions Apply
- All returns must be received in original condition or unopened packaging (such as Sets and Mixes).
- If you have received an item that was damaged upon arrival, please email us first to let us know.
-We can exchange an item for the same item (product and option).
- Specimens priced at $200.00 or more may be returned within 30 days from date of Purchase and will incur a 10% Restocking Fee.
- Clearance items are considered to be a Final Sale and are not returnable.
- Partial returns of sets or items purchased with Quantity Discount Pricing are not accepted for refund or credit and must be returned together.
3 Easy Steps
STEP 1 - Pack the crystals carefully
STEP 2 - Include your name and order #, and reason for returning the item(s)
STEP 3 - Mail returns to this address via USPS First Class Mail:
44330 Mercure Cir #170
Dulles, VA 20166
60 days or less: A refund will be issued to the method of original payment for original amount paid at time of purchase. All return shipping over initial paid will be in the form of a credit voucher.
61 days to 90 days: A voucher will be issued for original amount paid at time of purchase. No exchanges or replacements will be provided after 90 days. No refunds/credits for return shipping.
90 days to a year: If returned item is still active and quality is in original condition, a voucher MAY be issued depending on the situation. No refunds/credits for return shipping. Customer should contact Customer Service prior to returning items.
Past a year: We are unable to issue a refund, exchange, or a credit voucher.
Refunding Return Shipping Charges
- We will refund your Return Shipping expense up to the amount of original shipping charge if return is made within 60 days.
- If your Return Shipping expense exceeds the original shipping charge, we will issue you a gift voucher for the difference.
- No refunds/credits for return shipping after 60 days.
- Original shipping charges are non-refundable.
- Our policy is to process all returns within 5 business days after they arrive to us.
If you have any questions please feel free to contact us at 703-828-HEAL(4325) Monday-Friday 10am-4pm EST.
Your opinion is really important to us and if you ever have any suggestions for us, please Let us Know.
Thanks again for visiting our website! :-)
More Answers to popular questions