18 Dec 2012 2:34 AM
I wanted to thank you so much--albeit very late--for the wonderful message you sent me. I can't tell you how much I appreciate the time you took to write me in such detail. My mom had a hard time these last couple weeks, so I wasn't able to get back to you sooner. However, in the next couple days, I am looking forward to taking your suggestions and shopping on your site.
I also have to add, as an owner of an internet store for almost 13 years now, I especially take note when businesses go the extra mile--as that is what I also strive to do for my customers. By far, your message is the best service I have ever gotten from a store. So, I am touched personally by your efforts and caring as well as impressed professionally by your dedication.
Thank you again and have a happy holiday,