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This is a list of frequently asked questions by customers about our checkout process.  Please Contact Us if you need any further assistance.
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Can I order by phone?   ( Aug 20, 2014 )
Yes, we are very happy to take your orders by phone. We can be reached at 1 703 828 HEAL (4325). Our customer service department is open from 8:00am till 10:00pm est.  If you need assistance via the internet, please Contact Us Here.   We try and reply to all emails within 48 hours. FAQ Summary More Answers to popular...
Coupon Codes   ( Jul 28, 2013 )
Where can I get a coupon code? Sign up for our newsletter and you'll be sure to receive a discount code and free crystal offer every month! Also, join us on Facebook, where we post codes frequently, along with on our YouTube channel. Where do I place my coupon Code? You will see a white box marked "Enter Coupon Code" at checkout. Place your code in this field...
Where can I get a discount code?   ( Jul 28, 2013 )
Sign up for our newsletter and you'll be sure to receive a discount code and free crystal offer every month! Also, join us on Facebook, where we post codes frequently, along with on our YouTube...
Why isn't my discount code working?   ( Jul 28, 2013 )
Log in to your account and then copy and paste the code directly from the source. If this doesn't help, please clear your cache and try a different browser. If these methods don't work, please send us an email or contact us by phone at 1-703-828-4325 Monday through Friday 10:00am till 4:00pm...
How Long Will My Shipment Take?   ( Dec 31, 2010 )
We know how much you're looking forward to receiving your new crystals, so we make every effort to process your order and get it on its way to you as quickly as possible! Orders with standard and express shipping options placed after 8:30 a.m. EST will be shipped on the next business day. Information About Domestic Orders: FedEx First Overnight - Next...
Affiliate Program on Live Site for Beta Testing   ( Dec 03, 2010 )
We are in the process of launching an Affiliate Program that will enable you to Earn Money by Referring our Website. Affiliate Program FAQ - If you still have questions after reading our FAQ, pleaseContact Us. http://www.healingcrystals.com/affiliate_faq.php Affiliate Sign up - Become an Affiliate and begin earning commissions...
Who packs my order? (Staff Pictures)   ( Jan 10, 2010 )
We have a wonderful team who carefully chooses your crystals and packs them gently into their boxes.  We really care for our crystals and hope that it shows!  Here is the team that packs your orders:   Donna - General Manager, Inventory Manager   Kelli - Operations Supervisor   Robin - Graphic Designer,...
FAQ - Summary   ( Mar 08, 2009 )
About - About us General Question - What is your Return Policy? - How do I receive Wholesale Prices? - Where are you located? - Contact Us - (Call or Email) Discount Codes - Where can I get a discount code? - Where do I place my discount code? - Why isn't my discount code working? Picking & Packing your Crystals  - Which Crystal will I...
Do you need any help logging in?   ( Jul 22, 2008 )
Having trouble logging in? Lost your Email Address? Just need a little help? Please Contact Us and we'll be glad to help.   When you reply, please send us the following information so that we can locate your account information in our database: 1. First Name: 2. Last Name: 3. Address: 4. Current Email Address: 5. Old Email Address (if it has...
Connect with our Community with our Forum, Chat and Blog   ( May 05, 2008 )
Connect with others in our Community via our Forum/Message Board http://www.healingcrystals.com/forum/ Online Chat http://www.healingcrystals.com/crystaltalk.php and our Company...
Facebook, Twitter, Pinterest and more Social Media Sites   ( Jan 01, 2005 )
Join our Facebook Community Enjoy our daily informational posts Ask questions Share a story Meet new...
Questions about your Account?   ( Jan 01, 2005 )
If you have questions about your account, we'd be glad to help.  Pease send us a message through our Contact Form or Call our Technical Support: (703) 828-HEAL(4325) Monday-Friday 10am-4pm...
What is your Return/Refund Policy?   ( Jan 16, 2004 )
100% Satisfaction Guarantee - We offer a 100% Satisfaction guarantee and if you are ever unhappy with your purchase, please send the item(s) back to us. Some Restrictions Apply - All returns must be received in original condition.  - If you have received an item that was damaged upon arrival, please email us first to let us know. - Clearance items are considered...
How do I receive Wholesale Prices?   ( Jan 15, 2004 )
At Healing Crystals, everyone can receive Wholesale Prices and Quantity Discounts. - No Minimum Dollar Purchase - No Wholesale License Required - The more you buy, the lower your prices   For Example, on our Tumbled Rose Quartz product page, we offer Quantity Discounts on multiple options.     The best value is to purchase the...
About Us   ( Jan 13, 2004 )
Healing Crystals is dedicated to "Promoting education and the use of crystals to support healing".  Healing Crystals is owned and operated by Foundation for Balance and Harmony.  We offer high vibration crystals for sale and distribution across the planet. We have an astounding amount of educational information and are active on many social media outlets. 100% of...
Which crystal will I receive?   ( Jan 12, 2004 )
The pictures that you see on the product pages are "typical" of the quality of the crystal and is not the exact crystal that you will be receiving.   We do not necessarily photograph every size available in a particular option. Since each crystal is unique, the sizing and quality do vary, but we take lots of time to sort our crystals and to represent the...
What is my Shipping Cost?   ( Jan 03, 2004 )
To receive a Shipping & Handling estimate for your order, please: 1. Select your crystals 2. Go to the Shopping Cart 3. Enter location in Shipping Estimator (at the bottom of the page) and you will see your shipping cost. Here are some examples based up on August 2010 postal rates. Domestic Delivery $3.00 Flat Rate for First Class (up to 13oz.) and Parcel Post...
How fast do you ship? (Shipping Methods)   ( Jan 02, 2004 )
Shipping Time > Most orders are shipped within 2-3 business days. Shipping Methods > Domestic USPS First Class - $3.00 Flat Fee for orders under 13oz. USPS Parcel Post - $3.00 Flat Fee for orders over 13oz. USPS Priority Mail - Calculated based upon the USPS shipping rates and your location. FedEx Overnight - Calculated based upon the FedEx shipping rates and...
Where do you ship? Can you ship to me?   ( Jan 01, 2004 )
We ship to locations all over the world.  To find out if we can ship to you, go to our Shopping Cart: Towards the bottom of the page, under Shipping Options > Find your Country (in the drop-down menu) We only ship to countries that are listed in that menu.  Please note that all international orders of $100 or more must ship via FedEx for tracking...
Do you have a Catalog?   ( Aug 21, 2014 )
We finally have a printer-friendly catalog for you.   Just click on this link below: http://www.healingcrystals.com/printable-product-catalog.html FAQ Summary More Answers to popular...
Do you label each stone?   ( Aug 21, 2014 )
We take care in packing each order and we label some items if we feel that they look too similar, but we do not label all of our stones.  In our assortments, such as the Healer Special, the stones come separated in bags with a packing list so that you can easily identify each stone.  If you feel that you may not be able to identify your crystals when they arrive, we...
Do you share my information with anyone? (Privacy Statement)   ( Aug 21, 2014 )
We appreciate your business and respect your privacy!   ALL of your information collected on HealingCrystals.com will be kept confidential. After ordering, we will add you to our Monthly Newsletter list, but if you do not wish to receive this, you can opt-out at the bottom of the newsletter by clicking a link and we will remove your email from our distribution list. ...
How long do items remain in my shopping cart?   ( Aug 21, 2014 )
Keep items in your Shopping Cart for the next time you visit.  All you have to do is to add products to your shopping cart while logged into your account.  Our system will save those items into your personal account and they will still be there the next time that you log in. If you are having troubles trying to log in, please Contact Us. FAQ Summary More Answers to...
Is your website secure?   ( Aug 21, 2014 )
All of our shopping cart and checkout pages are secure.    Here is how you can tell: 1) Check the web page URL Normally, when browsing the web, the URLs (web page addresses) begin with the letters "http".  However, over a secure connection the address displayed should begin with "https" - note the "s" at...
Privacy Policy   ( Aug 21, 2014 )
We appreciate your business and respect your privacy! ALL of your information collected on HealingCrystals.com will be kept confidential. We do not resell or disclose any of the information you give to...
What kind of payment do you accept?   ( Aug 21, 2014 )
We accept Visa, Mastercard, Discover, American Express & Paypal. Our payment processor will accept some, but not all gift cards. We do not accept Business Checks, Personal Checks, Money Orders or Western Union payments at this time. FAQ Summary More Answers to popular...
When do you charge my Credit Card?   ( Aug 21, 2014 )
We charge your credit card when your order is placed and we normally ship our orders within 3 business days. If you saw the "Checkout Success" page, then we recevied your order.  We will also send you an email confirmation with an invoice.   If you did not see the "Checkout Success" page, then your credit card was not...
Why was I charged after I got declined?   ( Aug 21, 2014 )
This is a known issue and here is what is happening.  For some reason when the credit card companies reject a charge, they sometimes allow an "Authorization" to remain on the card.   Authorizations are not an actual charge and they drop off your statement automatically after a few days.  Authorizations may "appear" as a charge on...
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Displaying 1 to 28 (of 28 articles)

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