| | How Long Will My Shipment Take? ( Dec 31, 2010
) | |
Federal Express Delivery
Track your order (must have your tracking #)
United States Postal Service (USPS)*
Track your order (must have your tracking #)
*Please note for USPS Delivery Option, once the package leaves the United States the USPS Tracking Number cannot be updated.
International... |
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| | Affiliate Program on Live Site for Beta Testing ( Dec 03, 2010
) | |
We are in the process of launching an Affiliate Program that will enable you to Earn Money by Referring our Website.
Affiliate Program FAQ - If you still have questions after reading our FAQ, pleaseContact Us.
http://www.healingcrystals.com/affiliate_faq.php
Affiliate Sign up - Become an Affiliate and begin earning commissions... |
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| | Who packs my order? (Staff Pictures) ( Jan 10, 2010
) | |
We have a wonderful team who carefully chooses your crystals and packs them gently into their boxes.
We really care for our crystals and hope that it shows! Here is the team that packs your orders:
Jim B. - General Manager
Donna K. - Purchasing & Inventory Manager
Laura B. - Shipping & Sorting... |
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| | FAQ - Summary ( Mar 08, 2009
) | |
General Questions
- What is your Return Policy?
- How do I receive Wholesale Prices?
- Where are you located?
- About Us
- Letter from the President of Healing Crystals
Picking & Packing your Crystals
- Which Crystal will I receive?
- Do you label each stone?
- Who packs my order?
Ordering Information
- Can I order by... |
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| | Do you need any help logging in? ( Jul 22, 2008
) | |
Having trouble logging in?
Lost your Email Address?
Just need a little help?
Please Contact Us and we'll be glad to help.
When you reply, please send us the following information so that we can locate your account information in our database:
1. First Name:
2. Last Name:
3. Address:
4. Current Email Address:
5. Old Email Address (if it has... |
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| |
| | Privacy Policy ( Jul 06, 2005
) | | We appreciate your business and respect your privacy!
ALL of your information collected on HealingCrystals.com will be kept confidential.
We do not resell or disclose any of the information you give to... |
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| | Where are you located? ( Jan 01, 2005
) | |
- Our packing operation is located in Sterling, Virginia.
- Our administrative offices are located at:
506 Shaw Rd., Ste. 328
Sterling, VA 20166
- Right now, we do not have a retail location.
- To place an order, please use our online Shopping Cart.
- If you have a question, please Contact Us. We do not... |
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| |
| | Questions about your Account? ( Jan 01, 2005
) | |
If you have questions about your account, we'd be glad to help.
Pease send us a message through our Contact Form
or Call our Technical Support: (703) 828-HEAL(4325) Monday-Friday 10am-4pm... |
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| | What is your Return/Refund Policy? ( Jan 16, 2004
) | |
No paperwork necessary! All you have to do is to carefully pack up the crystals that you would like to return and mail them to us with your order number and name. We'll do the rest!
We will refund the original cost of the items you return, as well as your return shipping expense (up to the original shipping charge). If your return shipping expense is... |
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| | How do I receive Wholesale Prices? ( Jan 15, 2004
) | |
At Healing Crystals, everyone can receive Wholesale Prices and Quantity Discounts.
- No Minimum Dollar Purchase
- No Wholesale License Required
- The more you buy, the lower your prices
For Example, on our Tumbled Rose Quartz product page,
we offer Quantity Discounts on multiple options.
The best value is to purchase the... |
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| | About Us ( Jan 13, 2004
) | |
ABOUT US
Here are pictures of the people who pick and pack your order and of our board of directors:
http://www.healingcrystals.com/Who_packs_my_order___Staff_Pictures__Articles_1046.html
ABOUT OUR CRYSTALS:
Crystal Clearings, Activation and Charging: We clear, activate and charge All of the crystals that we send. It is our Intent to spread Love, Light and Healing... |
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| | Which crystal will I receive? ( Jan 12, 2004
) | |
The pictures that you see on the product pages are "typical" of the quality of the crystal and is not the exact crystal that you will be receiving. We do not necessarily photograph every size available in a particular option.
Since each crystal is unique, the sizing and quality do vary, but we take lots of time to sort our crystals and to represent the... |
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| | Do you label each stone? ( Jan 11, 2004
) | | We take care in packing each order and we label some items if we feel that they look too similar, but we do not label all of our stones. In our assortments, such as the Healer Special, the stones come separated in bags with a packing list so that you can easily identify each stone.
If you feel that you may not be able to identify your crystals when they arrive, we... |
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| | Can I order by Phone? ( Jan 09, 2004
) | | To keep our prices as low as possible, we do not staff a phone line at this time. To order, please use our online Shopping Cart.
If you need assistance, please Contact Us Here. We try and reply to all emails within 48 hours.
FAQ Summary
More Answers to popular... |
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| | Do you have a Catalog? ( Jan 08, 2004
) | | We finally have a printer-friendly catalog for you.
Just click on this link below:
http://www.healingcrystals.com/printable-product-catalog.html
FAQ Summary
More Answers to popular... |
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| | How long do items remain in my shopping cart? ( Jan 07, 2004
) | | Keep items in your Shopping Cart for the next time you visit. All you have to do is to add products to your shopping cart while logged into your account. Our system will save those items into your personal account and they will still be there the next time that you log in.
If you are having troubles trying to log in, please Contact Us.
FAQ Summary
More Answers to... |
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| | What kind of payment do you accept? ( Jan 06, 2004
) | | We accept Visa, Mastercard, Discover, American Express & Paypal.
Our payment processor will accept some, but not all gift cards.
We do not accept Business Checks, Personal Checks, Money Orders or Western Union payments at this time.
FAQ Summary
More Answers to popular... |
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| | Why was I charged after I got declined? ( Jan 05, 2004
) | | This is a known issue and here is what is happening. For some reason when the credit card companies reject a charge, they sometimes allow an "Authorization" to remain on the card. Authorizations are not an actual charge and they drop off your statement automatically after a few days. Authorizations may "appear" as a charge on... |
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| | When do you charge my Credit Card? ( Jan 04, 2004
) | | We charge your credit card when your order is placed and we normally ship our orders within 3 business days.
If you saw the "Checkout Success" page, then we recevied your order. We will also send you an email confirmation with an invoice.
If you did not see the "Checkout Success" page, then your credit card was not... |
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| | What is my Shipping Cost? ( Jan 03, 2004
) | |
To receive a Shipping & Handling estimate for your order, please:
1. Select your crystals
2. Go to the Shopping Cart
3. Enter location in Shipping Estimator (at the bottom of the page) and you will see your shipping cost.
Here are some examples based up on August 2010 postal rates.
Domestic Delivery
$3.00 Flat Rate for First Class (up to 13oz.) and Parcel Post... |
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| | How fast do you ship? (Shipping Methods) ( Jan 02, 2004
) | |
Shipping Time > Most orders are shipped within 2-3 business days.
Shipping Methods > Domestic
USPS First Class - $3.00 Flat Fee for orders under 13oz.
USPS Parcel Post - $3.00 Flat Fee for orders over 13oz.
USPS Priority Mail - Calculated based upon the USPS shipping rates and your location.
FedEx Overnight - Calculated based upon the FedEx shipping rates and... |
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| | Where do you ship? Can you ship to me? ( Jan 01, 2004
) | |
We ship to locations all over the world.
To find out if we can ship to you, go to our Shopping Cart:
Towards the bottom of the page, under Shipping Options > Find your Country (in the drop-down menu)
We only ship to countries that are listed in that menu.
Please note that all international orders of $100 or more must ship via FedEx for tracking... |
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| | Is your website secure? ( Dec 31, 2003
) | | All of our shopping cart and checkout pages are secure.
Here is how you can tell:
1) Check the web page URL
Normally, when browsing the web, the URLs (web page addresses) begin with the letters "http". However, over a secure connection the address displayed should begin with "https" - note the "s" at... |
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| | Do you share my information with anyone? (Privacy Statement) ( Dec 30, 2003
) | | We appreciate your business and respect your privacy! ALL of your information collected on HealingCrystals.com will be kept confidential.
After ordering, we will add you to our Monthly Newsletter list, but if you do not wish to receive this, you can opt-out at the bottom of the newsletter by clicking a link and we will remove your email from our distribution list. ... |
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